Just links. Oracle's New Sun Support Policy May Disrupt the Hardware Maintenance Market by Gartner

Oracle's New Sun Support Policy May Disrupt the Hardware Maintenance Market


http://www.gartner.com/technology/media-products/reprints/oracle/article127/article127.html

• Sun's tiered model has been replaced with; Oracle Premier Support for Systems and Oracle Premier Support for Operating Systems.
• Premier Support for Operating Systems is 8% of the hardware purchase price and covers Solaris, Oracle Enterprise Linux, and Oracle VM on Sun hardware.
• Premier Support for Systems is 12% of the hardware purchase price and covers the selected Oracle operating system, hardware support, replacement parts and a two-hour on-site service-level agreement (SLA) within 25 miles of an Oracle service center.
• Sun hardware includes a standard one-year parts warranty that is unrelated to these offerings. There is no extended warranty, because Oracle expects customers to take advantage of Premier Support for Systems.