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Crash Dump Analysis AntiPatterns (Part 2)
Let’s define Zippocricy - commonsin in software support environments worldwide: someone gets something froma customer in archived form and without checkingthe contentsforwards it furtherto another person insupport chain. By the time the evidence gets unzipped somewhere, checked and found corrupt or irrelevant the customer suffers not hours but days.
Happens not onlywith crash dumps butwith any type of problem evidence.
- Dmitry Vostokov -
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